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FAQ & Info
Have a question? Check our answered question below!
ORDERS
Will my credit card be charged immediately?
No. Your credit card will not be charged until your order has shipped. However, we do get an authorization from your card issuer. When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we've charged your credit card.
What's the status of my order?
Once you have placed an order, you can check on its status at any time. Just visit our Order Status page. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
How do I know that my order has been shipped?
When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.
Why did you call or e-mail me to verify my order?
For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or e-mail you to verify your information. We may reject a suspicious order even if we get an authorization.
WHEN WILL MY PRODUCT SHIP?
The product will be shipped within 3-10 business days. Paypal echeck takes 7-10 business days to process since they must confirm the funds are available in your account. Product will not be released or shipped until the funds have been approved by Paypal/Bank.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Free shipping takes 3-10 business days. For an additional fee you can have any order shipped in max. 7 day.
PRODUCTS
DOES SPY-NOW OFFER SECURITY CAMERA INSTALLATION?
No, we don't offer installations on our products. You are free to choose with who you would like to install them as long they are authorize
I NEED HELP WITH AN ITEM I PURCHASED
Spy-Now offers free lifetime technical support for all purchases made with us. Feel free to message us if a problem occurs.
WHAT WILL MY PACKAGE LOOK LIKE WHEN IT ARRIVES?
Your package will arrive in a normal brown box or white box with no markings on the outside of the box. The only thing you will see is the shipping label.
I have just bought an item but Im not sure how to use it, can someone help me?
Yes just use the contact us page to contact with the details of any problems you are having and someone will be in touch to help you out.
RETURN
WHAT IS YOUR RETURN/EXCHANGE POLICY?
This is the most common question we get. Please read about our return/exchange policy here.
WEBSITE
IS MY PERSONAL INFORMATION PROTECTED?
Yes, Spy-Now understands that protecting your personal information means a lot. Our website uses the latest encryption process available that all your large retail vendors and national bank firms use. Spy-Now will not sell your information to any outside sources. The only way your getting contacted by us is if we are returning your technical support call, there is an issue with your order or you signed up for our monthly newsletter. We try and be as discreet as possible when contacting our clients.
100% Secure Shopping?
All personal information is stored using 128 bit encryption. We utilise the industry-standard Sockets Layer (SSL) technology to encrypt all the personal information including credit or debit card numbers, names and addresses. We are also members of the Data Protection Act.